TERMS & CONDITIONS
All prices are subject to change until reservations are confirmed along with payment of an applicable per-person deposit. Airfare prices and flight availability are subject to change without notice until paid in full. Seasonal and fuel or energy surcharges, restrictions, foreign currency fluctuations and blackout dates may apply. The exact price depends upon the day of departure, departure city, length of stay, ship, hotel, room or stateroom type, or other inclusions including, but not limited to, airfare, transfers, rental cars, taxes or administrative fees. For all bookings, any government-imposed increases in fees or taxes are the passenger’s responsibility to pay, even if the booking is paid in full. Any increases in fees or surcharges that are imposed by our travel suppliers and are outside the control of 5 Star Getaways are the passenger’s responsibility to pay. 5 Star Getaways disclaims liability for any inaccuracies or typographical errors.
Unless indicated, prices do not include airfare, gratuities, gasoline, optional insurance, underage/additional driver charges, upgrades, car rental drop charges, infant child seats, meals, telephone calls, some resort service fees, any personal or incidental items, or any other features not listed except where otherwise noted. Additionally, cruise prices do not include transfers, administrative fees, taxes, port expenses (TF&PE) and gratuities.
Your deposit is due immediately on booking. Plus cost of airfare if applicable.
Cruise booking: deposit varies by cruise line and fare type
Other vacation deposits vary by vacation type; please inquire at time of booking
Insurance premiums and certain deposits, administrative fees and/or supplier fees are not refundable. A damage deposit also may be required at the time of booking for certain vacation packages.
Cruise bookings require full payment between 90 and 160 days prior to sailing, depending on the cruise line. Full payment is due 90 days prior to departure for all other vacation packages unless otherwise specified. For Viking River Cruises, full payment is due at time of booking.
Revisions and Cancellations
In the event you need to change or cancel your reservation, or any information provided as part of the reservation, please contact 5 Star Getaways as soon as possible. Revisions, cancellations, and refund polices vary by airline, cruise line and other suppliers. In all instances, no-shows are nonrefundable.
Any changes made to your cruise reservation after the initial booking date will result in supplier fees, if applicable. Please note that the cruise lines do not allow any rate reductions once penalties commence or once your cruise is paid in full. Any changes to the flight(s) portion of your cruise will result in airline change fees and additional fare collection, if applicable. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
Cancellation of your cruise could result in a loss of deposit, full payment and/or administrative fees. Please see the cruise line’s specific terms and conditions for exact penalties. Cancellation of the 5 Star Getaways flight(s) portion of your cruise is nonrefundable. The value on the canceled airline tickets may be used to re-book future air travel at a later date. Airline change fees will apply on a re-booked ticket. The re-booked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply. Please see the cruise line’s specific terms and conditions for flight(s) purchased via the cruise line.
Vacation Package Revisions
Any changes made to your package reservation after the initial booking date will result in supplier fees, if applicable. Any changes to the flight(s) portion of your vacation package will result in airline change fees and additional fare collection, if applicable. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
Cancellation of your vacation package will result in supplier fees, if applicable. Cancellation of the flight(s) portion of your vacation package is nonrefundable. The value on the canceled airline tickets may be used to re-book future air travel at a later date. Airline change fees will apply on a re-booked ticket. The re-booked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply.
All Travel Protection offered by 5 Star Getaways is provided by a third party company or supplier. In the event of a cancellation, all reimbursement, if any, will be provided by the third party company or supplier. Please refer to your specific Travel Protection Plan purchased for coverage information.
If Travel Protection is declined, any penalties or cancellation fees are your responsibility.
Refund restrictions and policies for unused travel or vacation components vary by airline, by supplier, by season and according to promotional rules and are subject to applicable rules of each supplier. Trip protection premiums, airfare and some supplier fees are not refundable. Please inquire about refunds at the time of booking, and prior to any revisions or cancellation.
For land-only packages or air-inclusive packages to the Caribbean, Costa Rica, Hawaii, Mexico, Florida, Las Vegas or the South Pacific, each of the services you purchased will be outlined on your invoice. Therefore, the invoice is the only document you’ll need to carry with you as you travel. For packages to Europe, your documents will arrive via mail approximately 21 days prior to departure. They will include an invoice as well as vouchers for each of the travel services. Cruise documents are offered electronically 75 days prior to departure for Holland America, Norwegian Cruise Line, Princess, Royal Caribbean, Celebrity, Carnival and Azamara. Electronic documents are issued through the cruise line’s online check-in process. All other cruise line documents will be mailed approximately 14 days prior to sailing. Please check your documents to confirm accuracy of all information and contact 5 Star Getaways immediately if there are any discrepancies on your documents.
Baggage allowances and fees vary by airline. For airline baggage fees and policies please check with your carrier. If baggage fees do apply, this cost will be additional and must be paid directly to the airline.
By purchasing an airline ticket, the passenger agrees to the terms and conditions of the airlines’ contract of carriage, which can be viewed on the airline’s website. In all cases, airlines may change flight schedules, aircraft, seat assignments, and alter or omit stopping points en route. Such changes or omissions are at the sole discretion of the airline and are outside the control of 5 Star Getaways. It is recommended that you reconfirm your flight information and check-in for your flights at the airline’s website 24 hours prior to your scheduled departure. Failure to use any portion of your airline reservation may result in automatic cancellation for all continuing and return flights.
In all cases, unless additional time is required by the airline, it is important to arrive at the airport at least 90 minutes prior to departure for domestic flights and three hours prior to departure for international flights. Latecomers may lose their assigned seat or be denied boarding at their own expense. Choice of complimentary pre-reserved seat assignments may be limited at the time flight reservations are confirmed, and may not be assignable until check-in. For a fee, airlines may offer additional pre-reserved seat assignments, which may be purchased directly on the airline’s website. Seat assignments are at the sole discretion of the airline and are subject to change by the airline without notice. 5 Star Getaways cannot guarantee seat assignments.
When making an airline reservation, the Transportation Security Administration (TSA) requires the collection of your date of birth, gender and full name as it appears on the government-issued photo identification you’ll use when traveling. Failure to provide this information will prohibit a ticket from being issued and may result in the cancellation of airline reservations.
Proof of Identity
For U.S. citizens, government-issued photo ID is required for all travel, both domestic and international. Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. For the most current information on passport and entry requirements, please visit the official website for the U.S. Department of State (www.travel.state.gov). Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airline or cruise line prior to departure. If you are not a U.S. citizen, you must contact the consulate of the country you are visiting (including Canada, www.cic.gc.ca/english/visit/visas.asp) to inquire about visa requirements. You must also contact the Immigration and Naturalization Service (1-800-375-5283, www.uscis.gov) for re-entry requirements into the United States.
Travel Health Information
For the most current worldwide health information, consult your family physician or the official website for the Centers for Disease Control and Prevention at wwwn.cdc.gov/travel/ or by phone at 1-800-232-4636. You’ll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more.
Specific requests must be made at the time of booking and are subject to availability at the time of check-in. Seat assignments and bedding requests cannot be guaranteed. Some hotels and cruise lines impose an additional charge if a crib, a roll-away or a refrigerator is required, payable by the guest directly to the hotel or cruise line.
All car rentals are subject to the rules and regulations of the car rental company. Late returns and returns to alternate locations are subject to charges or penalties paid by the renter directly to the car rental company. Cars are available for rental to individuals 25 years or older (exceptions apply) holding a valid driver’s license. A surcharge may be added for drivers less than 25 years of age. Rates exclude gas, optional insurance coverage, and some applicable taxes and surcharges. Any additional fees assessed at the time of booking, which cannot be prepaid, will be collected at the time of rental. The car rental company requires the imprint of a valid credit card in the renter’s name as security to cover incidentals. Auto insurance is the responsibility of the registered driver. Additional drivers must be 25 years of age and will be charged an additional rental fee.
Disclaimer of Liability
As of the date of this publication, all information is thought to be accurate, available and current. The information, products and services published herein may include inaccuracies or typographical errors. 5 Star Getaways does not guarantee the accuracy of, and disclaims liability for, any inaccuracies, including (but not limited to) the price, information and description of the products and services described herein. The services provided herein are furnished by independent contractors who are not employees of, or joint ventures with, 5 Star Getaways. 5 Star Getaways is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or any personal injuries, death, property damage or other damages or expenses resulting from causes outside of 5 Star Getaways control. 5 Star Getaways shall not be responsible for travel delays or cancellations or for any illness, death, injury, damage or loss of vacation time arising therefrom. 5 Star Getaways shall not be liable for any injuries, damages or losses caused to any traveler in connection with or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of 5 Star Getaways. By participating in any Sightseeing Tours, such participant confirms that they, and any minor children for whom they are responsible, are physically and mentally capable of such participation and that they have no medical or health conditions that would make such participation inappropriate. Such participants ASSUME FULL RESPONSIBILITY for all damage, loss or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, accident or illness to themselves and any such minor child. Under no circumstances, including but not limited to the negligence of others, shall 5 Star Getaways be liable for any injury or damage to such participants or minor children. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, inoculations or other entry requirements of each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section on the U.S. Department of State website (www.travel.state.gov) or the government of Canada(https://travel.gc.ca/travelling/advisories).
I understand and accept that it is the traveler’s responsibility to get all appropriate travel documents including, but not limited to, passports and visas.